PRIVACY POLICY

(Version 1.1, July 23, 2020)


GENERAL INFORMATION

This Privacy Policy explains the way in which any personal information that we collect from you, or that you provide to us, will be processed by us when you visit our site at www.runclusive.com (“site”) or during the course of us providing our services to you.

The site is operated and managed by:

Realbuzz Group Limited., a company registered in England and Wales with company number 11951356 and with its registered office at Suite 6, 3rd  Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom (hereinafter “Realbuzz”,"we", "us" or "our").

For the purposes of Data Protection Legislation:

  • If you enter a realbuzz.com Virtual Event, we are the data controller for your personal information
  • If you enter a Virtual Event organised by one of our partners, the Virtual Event organiser are the data controller and we are the data processor of your personal information

We endeavour to take all due care to protect your personal information in accordance with all applicable Data Protection Legislation.

We review our Privacy Policy on an annual basis, or more often if required. This policy was last updated on July 23rd, 2020. 


HOW TO CONTACT US

You may contact us with general enquiries about our Privacy Policy by emailing privacy@realbuzz.com or by writing to the address above. 


TERMS OF USE

Your use of the site is subject to this Privacy Policy and our Terms of Use. By accessing our site, you are agreeing that you accept our Privacy Policy and Terms of Use. If you do not agree with either of these, please refrain from using our site.


YOUR RIGHTS

We wish to provide you with as much control over your personal information as possible. We recognise that this is your personal information and we don’t want to use this information in ways that you don’t want us to.

Under applicable Data Protection Legislation, including the General Data Protection Regulation ("GDPR"),  you have several rights regarding our use of your data. Please note however that not all of these rights may be enforceable in your jurisdiction or under certain conditions. For example, we might not be able to completely forget you if we have to retain specific information to comply with Data Protection Laws ourselves, but we will review your request. 

Your rights include:

Right of access - you can ask us for access to the information we have about you

Right to rectification - You can ask us to rectify any incorrect personal information that we have about you, or, you can also update your own personal information at any time in your account profile

Right to erasure - you can ask us to completely erase all personal information we have about you

Right to restrict processing - you can ask us to restrict the processing of personal information we have about you

Right to object - you can object to any processing of your personal information on the basis of legitimate interests

To exercise any of these rights, please email privacy@realbuzz.com.

You can read more about your rights on the ICO's website. Please click here.


PERSONAL INFORMATION WE COLLECT and WHY

So that we can provide you with our services, it is necessary for us to collect specific personal information from you. Such personal information includes:

  • Your name and email address for registering your account;
  • Your username and password so you can gain access to your account in the future, or 
  • You may authorise us to collect your basic personal details from a secure online source such as Google or Facebook to whom you have already provided this information;
  • Your address if you have opted to have a medal delivered to your home;
  • Your photograph as evidence of your completion of an event (Finisher Photo);
  • Standard information collected by our web server including your IP address, browser type and operating system;
  • Details of your visits to our site, including access time;
  • Records of emails and other correspondence when you contact us to request information, report a problem or provide feedback on our services.

OUR LAWFUL BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

The following table provides information about our lawful basis for processing your personal information in order to provide you with our services, and to improve our service to you.

If you do not wish for us to process your personal information any further, you may withdraw your consent for us to do so at any time by emailing privacy@realbuzz.com. Your runclusive.com membership account will also be deleted at this time.

PURPOSE / ACTIVITY TYPE OF INFORMATION LAWFUL BASIS FOR PROCESSING
Set up your account on the site

Identity 

Contact

Consent

Legitimate interest

Provide website functionality and user tools

Identity

Contact

Technical

Consent

Legitimate Interest

Legitimate Interest

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, data handling and reporting)

Identity

Contact

Usage

Professional

Consent

Legitimate Interest

Legitimate Interest

Legal obligation

To deliver relevant website content and advertisements to you and to measure and understand the effectiveness of  the advertising we serve to you

Identity

Contact

Usage

Marketing & Communication

Technical

Consent

Legitimate Interest

Legitimate Interest

Legitimate Interest
 

Legitimate Interest

To make suggestions and recommendations to you about services/ products that may be of interest to you

Identitiy

Contact

Technical

Usage

Consent

Legitimate Interest

Legitimate Interest

Legitimate Interest

To send you marketing communications (email newsletters)

Identity

Contact

Marketing & Communications

Consent

Legitimate Interest

Legitimate Interest
 

To notify you of website activity as per your user profile settings

Identity

Contact

Consent

Legitimate Interest

 


HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?

We will continue to retain your personal information to provide you with our services for as long as we have a legitimate reason for doing so, or until such time that you withdraw your consent for us to do so.

Where we have collected your personal information for marketing purposes, we will retain your personal information for as long as you remain subscribed to our mailing list or until you inform us that you no longer wish to receive our email newsletters.

Where required by local laws in some jurisdictions, we may be forced to hold your personal information for a longer period to comply with such laws.


HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

Our services are hosted on state-of-the-art Amazon Web Services ("AWS") cloud technology. We follow industry standards and frameworks such as NIST, ISO 27001 and ICS to provide powerful security and resilience.

Your personal information relating to your account will be stored on AWS' servers in the United Kingdom ("UK"). Some of your personal data including Name, Address, Email Address and the name of your M8 may be transmitted via AWS’ United States servers to facilitate secure communication services such as email sending; Where your personal data is transmitted via the US, it will be done so securely within AWS’ network in accordance with their GDPR DATA PROCESSING ADDENDUM. None of your personal data will ever be stored or transferred outside of the UK.

All of your activities on our site will be encrypted using secure SSL. You will see a small padlock in front of the website's URL in your browser and you will also notice that the URL starts with https. You are responsible for ensuring that your operating system and browser are kept up-to-date with the latest software. No data transmissions over the internet, including emails and messaging methods, can be guaranteed to be 100% secure. We do not accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Access to your personal information by our employees is highly restricted. All staff undergo periodic security awareness training to ensure they understand how to handle personal information in accordance with Data Protection Legislation, and fully understand their responsibility for the security of your personal information.


WHAT ABOUT LINKS TO OTHER THIRD PARTY SITES?

You may find links to external third party websites on our site. Such websites are provided for your convenience and are not managed by Realbuzz nor are they covered under this Privacy Policy. 

If you access websites by following links from our site, the operators of these websites may collect personal information from you themselves, which will be used by them in accordance with their own Privacy Policy. Please ensure that you read each website’s Privacy Policy carefully prior to use. 


REALBUZZ.COM NEWSLETTER SUBSCRIPTION

During registration of your runclusive.com user account, you will be presented with an option to receive training advice, health and fitness tips and other information from realbuzz.com. By positively opting in to receive this information by ticking the checkbox provided, you will be placed in our Realbuzz Newsletter mailing list. You may unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of our emails, or email privacy@realbuzz.com

Please review the Privacy Policy and Terms of Use on realbuzz.com for further details about how we manage our Newsletters. 


WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

We may need to securely share your information with affiliated organisations and third party service providers who render services to us on your behalf (Data Processors). We may also be required to share your personal information if required by law, requested by law enforcement authorities or to enforce legal rights (e.g. to HMRC when you claim a Gift Aid). 

Our third party service providers may include:

  • Banks and payment providers - to authorise and securely complete payment transactions
  • IT, information security and cloud service providers - to assist us in providing the service and keeping your personal information safe 
  • Communications providers - to provide essential communication services such as email delivery
  • Email marketing platform - to facilitate email marketing campaigns to enhance our service offering

Where you have opted to donate to one of our supported charities and you have selected the option to make a Gift Aid declaration, we will pass your personal information (full name, house name/number and postcode) to that charity to allow them to claim Gift Aid against your donation. If you have selected to proceed with a Charity donation without Gift Aid, we will not pass your personal information to the Charity and you can still donate to that charity. Please click here for a list of our supported charities. 

When we pass your information to one of these charities, they themselves become a data controller for your personal information and are responsible for their own compliance with Data Protection Legislation and subject to their own Privacy notices. We are not responsible for how charities process your personal data that has been passed to them and we recommend that you read their Privacy Policy very carefully to understand how they process your personal information.


FURTHER INFORMATION ABOUT DATA PROTECTION LEGISLATION IN THE UK

Here in the UK, Data Protection Legislation (e.g. GDPR and UK Data Protection Act) is governed by the Information Commissioner’s Office (ICO), who is the independent regulatory office in charge of upholding information rights in the interest of the public in the UK.

You can find out more about your Data Protection Rights by visiting the ICO’s website.


MAKING A COMPLAINT

If you wish to raise a complaint about how we handle your personal information, you can contact us by writing to the Head of Information Security at Suite 6, 3rd Floor, 1 The Exchange, St John Street, Chester, CH1 1DA, United Kingdom, or by emailing privacy@realbuzz.com.

If you are not satisfied with our response, you may escalate your complaint by contacting the Information Commissioner’s Office (ICO); Their Helpdesk phone number is 0303 123 1113.


PRIVACY NOTICE UPDATES

We will update this policy from time-to-time. We will endeavour to notify you of any substantial changes by contacting you using an email address you have provided, or by placing a notice on the site indicating the new revision date. We do encourage you to periodically check back and review this Privacy Policy; Your continued use of the site signifies your acceptance of the policy.